Question: How can I place an order?
Answer: Add the items you want to your cart and proceed to checkout. Enter your shipping details, choose a payment method, and confirm your order. You will receive an order confirmation by email.
Question: What payment methods do you accept?
Answer: We accept major credit and debit cards, PayPal, UPI, net banking, and wallet options shown at checkout. All transactions are processed securely.
Question: How long will it take to receive my order?
Answer: Orders are processed within 1 to 2 business days. Delivery typically takes 3 to 7 business days for domestic orders and 7 to 14 business days for international shipments. A tracking link is shared when the order ships.
Question: Do you offer returns or exchanges?
Answer: Yes. Contact us within 7 days of delivery if an item is defective, damaged, or incorrect. For safety and hygiene, opened medical items may not be eligible for return. Review the return policy on the product page.
Question: How can I track my order?
Answer: Use the tracking link in your shipping confirmation email or log in to your account to view the current status.
Question: Do you offer bulk or wholesale discounts?
Answer: Yes. We provide special pricing for hospitals, clinics, and bulk purchases. Contact our sales team with quantities and delivery location for a quote.
Question: What is the weight capacity and top speed of Companion 4-wheel Electric Scooter?
Answer: Scooters support 400 lb and have top speeds between 4 to 8 mph. Check the Specifications section on the product page for exact values.
Question: How long does the battery of Companion 4-wheel Electric Scooter last and how do I charge it?
Answer: Battery range varies by model typically 8 to 20 miles per charge. Plug the charger into a standard outlet and fully charge after each use. Avoid overcharging or draining completely for best battery life.
Question: Can Companion 4-wheel Electric Scooter be disassembled or folded for transport?
Answer: Many travel and lightweight scooters disassemble into smaller parts or fold for car transport. Review the Features or Specifications section for total weight and transport dimensions.
Question: What type of terrain can Companion 4-wheel Electric Scooter handle?
Answer: Most scooters are designed for indoor and paved outdoor use. Larger wheels and suspension systems improve comfort on rougher terrain. Check the wheel size and ground clearance in Specifications.
Question: How do I maintain and store Companion 4-wheel Electric Scooter?
Answer: Keep tires inflated to the recommended pressure, clean the frame with a damp cloth, and check connections periodically. Store indoors in a dry place and charge the battery monthly if not used regularly.