Question: How can I place an order?
Answer: Add the items you want to your cart and proceed to checkout. Enter your shipping details, choose a payment method, and confirm your order. You will receive an order confirmation by email.
Question: What payment methods do you accept?
Answer: We accept major credit and debit cards, PayPal, UPI, net banking, and wallet options shown at checkout. All transactions are processed securely.
Question: How long will it take to receive my order?
Answer: Orders are processed within 1 to 2 business days. Delivery typically takes 3 to 7 business days for domestic orders and 7 to 14 business days for international shipments. A tracking link is shared when the order ships.
Question: Do you offer returns or exchanges?
Answer: Yes. Contact us within 7 days of delivery if an item is defective, damaged, or incorrect. For safety and hygiene, opened medical items may not be eligible for return. Review the return policy on the product page.
Question: How can I track my order?
Answer: Use the tracking link in your shipping confirmation email or log in to your account to view the current status.
Question: Do you offer bulk or wholesale discounts?
Answer: Yes. We provide special pricing for hospitals, clinics, and bulk purchases. Contact our sales team with quantities and delivery location for a quote.
Question: What is the weight capacity of Helavo Bariatric Walker with Large, Height-Adjustable Seat - Extra Wide Heavy Duty Rollator for Seniors - 500 lbs Weight?
Answer: Rollators support 500lbs. Heavy duty or bariatric models may support more. Check the Specifications for the exact rating and follow all usage guidelines.
Question: How do I choose the correct handle height for Helavo Bariatric Walker with Large, Height-Adjustable Seat - Extra Wide Heavy Duty Rollator for Seniors - 500 lbs Weight?
Answer: Measure from the floor to the crease of your wrist while wearing shoes. Set the handle height within that range using the adjustment holes or knobs. Verify both sides are set to the same height.
Question: What are the seat size and sitting features of Helavo Bariatric Walker with Large, Height-Adjustable Seat - Extra Wide Heavy Duty Rollator for Seniors - 500 lbs Weight?
Answer: Seat width and depth plus seat to floor height are listed under Specifications. Many models include a backrest and a storage pouch or basket located under or in front of the seat.
Question: What type of brakes does Helavo Bariatric Walker with Large, Height-Adjustable Seat - Extra Wide Heavy Duty Rollator for Seniors - 500 lbs Weight have and how do I maintain them?
Answer: Most rollators use loop hand brakes that engage the wheels when squeezed and lock when pushed down. Test before each use, keep cables free of kinks, and contact service if braking feels weak or uneven.
Question: How large are the wheels on Helavo Bariatric Walker with Large, Height-Adjustable Seat - Extra Wide Heavy Duty Rollator for Seniors - 500 lbs Weight and what terrain is it suited for?
Answer: Common wheel sizes are 6 to 10 inches. Larger wheels roll more easily over outdoor surfaces and small obstacles. Choose a size that matches your typical indoor or outdoor use.