Question: How can I place an order?
Answer: Add the items you want to your cart and proceed to checkout. Enter your shipping details, choose a payment method, and confirm your order. You will receive an order confirmation by email.
Question: What payment methods do you accept?
Answer: We accept major credit and debit cards, PayPal, UPI, net banking, and wallet options shown at checkout. All transactions are processed securely.
Question: How long will it take to receive my order?
Answer: Orders are processed within 1 to 2 business days. Delivery typically takes 3 to 7 business days for domestic orders and 7 to 14 business days for international shipments. A tracking link is shared when the order ships.
Question: Do you offer returns or exchanges?
Answer: Yes. Contact us within 7 days of delivery if an item is defective, damaged, or incorrect. For safety and hygiene, opened medical items may not be eligible for return. Review the return policy on the product page.
Question: How can I track my order?
Answer: Use the tracking link in your shipping confirmation email or log in to your account to view the current status.
Question: Do you offer bulk or wholesale discounts?
Answer: Yes. We provide special pricing for hospitals, clinics, and bulk purchases. Contact our sales team with quantities and delivery location for a quote.
Question: What is the weight capacity of Hot New Telescopic Walking Sticks Collapsible Cane Trusty Running Canes Folding Hiking Trekking Poles for the Elder Alpenstocks?
Answer: Most canes support 250 to 300 lb 113 to 136 kg. Quad base models may support more. Check the Specifications section for the exact rating and follow all usage guidelines.
Question: How do I set the correct height for Hot New Telescopic Walking Sticks Collapsible Cane Trusty Running Canes Folding Hiking Trekking Poles for the Elder Alpenstocks?
Answer: With shoes on, stand upright and measure from the floor to the crease of your wrist. Adjust the cane so the handle aligns with that height and ensure the push button or collar lock clicks securely.
Question: What handle type does Hot New Telescopic Walking Sticks Collapsible Cane Trusty Running Canes Folding Hiking Trekking Poles for the Elder Alpenstocks use and which grip is best?
Answer: Common handles include offset, derby, and T handles. Choose a grip style that feels comfortable and secure for your hand size. See the product page for handle material and shape.
Question: What tip or base comes with Hot New Telescopic Walking Sticks Collapsible Cane Trusty Running Canes Folding Hiking Trekking Poles for the Elder Alpenstocks and can I upgrade it?
Answer: Standard rubber tips provide traction on indoor surfaces. Options include quad bases and pivoting tips for added stability. Replace worn tips and use only compatible sizes listed on the product page.
Question: Is Hot New Telescopic Walking Sticks Collapsible Cane Trusty Running Canes Folding Hiking Trekking Poles for the Elder Alpenstocks foldable or travel friendly and how do I maintain it?
Answer: Some models fold into sections for easy storage. Keep locking mechanisms clean and dry, wipe with mild soap and water, and inspect the tip and height adjusters regularly. Replace parts that show wear.