Product & Sizing
How do I choose the right size walker or rollator?
Most walkers and rollators are adjustable to fit a range of heights. As a general guide, stand upright with your arms relaxed at your sides — the handle height should align with your wrist crease. Our product pages list the adjustable height range and recommended user height for each model. If you're between sizes, we recommend sizing up for added comfort.
What weight capacity do your products support?
Weight capacities vary by model and are listed on each product page. Most standard walkers and rollators support 250–300 lbs, while bariatric models are rated for 400–500 lbs or more. Always check the specific product's capacity before purchasing.
Do rollators come assembled, or do I need to put them together?
Most rollators arrive partially assembled and require minimal setup — typically attaching the handles and folding mechanism. Each product includes an instruction manual, and many of our listings include setup videos or links to manufacturer guides.
What is the difference between a walker and a rollator?
A standard walker has no wheels and provides maximum stability — ideal for those who need significant support. A rollator has wheels, hand brakes, and often a built-in seat, making it better suited for those who can walk longer distances but need occasional rest. See our blog guide Walkers vs. Rollators for a full comparison.
Shipping & Delivery
How long does shipping take for large items like walkers and rollators?
Standard shipping typically takes 5–10 business days for larger mobility aids due to their size and weight. Expedited options may be available at checkout depending on your location. You'll receive a tracking number by email once your order ships.
Do you offer free shipping?
Free shipping thresholds and eligibility vary by product and order total. Current shipping offers are displayed at checkout and on individual product pages.
Can I ship to a P.O. Box or freight-forwarding address?
Oversized items such as rollators, transfer benches, and shower chairs typically cannot be shipped to P.O. Boxes. A residential or commercial street address is required for these products.
Returns & Warranty
What is your return policy?
We accept returns within 30 days of delivery for items in original, unused condition and original packaging. Because mobility aids are personal-use items, products that have been assembled and used may not be eligible for return. Please contact us before initiating a return to confirm eligibility.
How do I start a return or exchange?
Contact our support team via the Contact Us page with your order number and reason for return. We'll provide a return authorization and next steps. Return shipping costs may apply for non-defective items.
Are your products covered by a manufacturer's warranty?
Yes — most products carry a manufacturer's warranty covering defects in materials and workmanship. Warranty periods range from 90 days to 1 year depending on the brand and product. The specific warranty terms are listed on each product page.
Medicare & Insurance Coverage
Are your mobility aids covered by Medicare?
Some mobility aids — such as walkers and rollators — may qualify as Durable Medical Equipment (DME) under Medicare Part B if prescribed by a doctor and deemed medically necessary. Coverage depends on your specific plan, diagnosis, and whether the supplier is Medicare-enrolled. We are not currently a Medicare-enrolled supplier, so we cannot bill Medicare directly.
Can I use my HSA or FSA to purchase mobility aids?
Many mobility aids qualify as eligible HSA/FSA expenses. You can typically use your HSA or FSA debit card at checkout. We recommend confirming eligibility with your plan administrator before purchasing.
Can I get reimbursed by my private insurance?
Reimbursement policies vary widely by insurer and plan. We can provide an itemized receipt upon request that you may submit to your insurance provider for potential reimbursement. Contact us if you need documentation for a claim.
Do you provide a Letter of Medical Necessity (LMN)?
We are not a medical provider and cannot issue Letters of Medical Necessity. Your prescribing physician or physical therapist is the appropriate source for an LMN.
